Rules And Regulation

Terms of Use –  Xcellent services

Welcome to the Xcellent services Website. You are currently on the Terms of Use page of Xcellent  (mentioned as ‘Xcellent services’ /'Web Site'/'we', 'us' /'Company' hereon). Xcellent services .com is a provider for household services and enables the connection between individuals seeking to obtain services (“  Xcellent services Customer/User”) and/or individuals seeking to provide services (“Xcellent services Service Provider”). Xcellent services Customers are hereinafter referred to as “Users” and individually as “User”. Those certain services requested by the Xcellent services  Customer, which are to be completed by the Xcellent services Service Provider, are hereinafter referred to as “Services”.

We strongly recommend that you go through the Terms of use mentioned on this page attentively before browsing the content on the other pages of the website or conducting any activity on it.

Xcellent services does not provide the services listed and Xcellent services  is not a service provider. It is a SOFTWARE / Technology company which enables the user to book a Service. It is solely upto the third party Service Providers to offer the services which may be scheduled through the use of the Website or our Android / iOS App. Xcellent services provides the information and means to obtain such third party services, but does not and does not intend to provide the services or act in any way as a service provider and has no responsibility or liability for any services provided to you by such third parties Service Providers.

Please note that by availing/offering any service on this website, or generally browsing through this website, you agree to these Terms of use, privacy policy, security terms, code of conduct and any other policies mentioned on this website. The term 'you' refers to the user or viewer of our website.

In addition to the Content (in form of text, images, moving images, forms) on the Web Site, the Web Site provides you with opportunities to submit content on the site. By using our website and posting comments on it, you accept the terms of use as mentioned below. In case you choose not to agree to these terms of use, we advise you not to use Xcellent services .com. We reserve the right to modify or amend the terms of use without notice, and your continued use of the website in any form after these changes will mean that you accept the revised terms of use.

These Terms of Use also incorporate by reference all of Company's policies, fee schedules, code of conduct, privacy policy, rules, guidelines, Terms of use on the Web Site related to the offering and accepting of services. By using this Web Site, you agree to all such Terms of use.

Cities of operation:

The Web Site and Android / iOS Apps, as of now are offered to people residing in, and seeking/providing services, in the cities of Goa. If you do not reside in these citie or want delivery of services outside of these cities, the services and products offered on the website are not meant for you, and we advise that you discontinue the use of the website immediately.

User Agreement

User / users means any individual or business entity or organization that legally operates in India or in other countries, uses and has the right to use the Services provided by Xcellent services . You must create an account on Xcellent services .com to request/offer service. Please make sure that you provide complete and correct information on the registration form to enable us to serve you better.

You are the sole authorized user of your account. You are responsible for maintaining the confidentiality of any password and account number provided by you or Xcellent services for accessing the Service. You are solely and fully responsible for all activities that occur under your password or account. Xcellent services has no control over the use of any User's account and expressly disclaims any liability derived there from. Should you suspect that any unauthorized party may be using your password or account or you suspect any other breach of security, you will contact  Xcellent services immediately.

You are advised not to use someone else's account for any objective at any time. It would lead to you being immediately barred from using the website. Xcellent might charge you a fine or take legal action against you for unlawfully accessing someone else's account.

The Services provided by Xcellent services   is a technology based service which enables the hiring of Servicemen for a home based solution of problems in categories such as cleaning, appliances, electronics, etc, through the internet and / or mobile telecommunications devices. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. You may access the Xcellent services Website/App and the Services only if You are 18 years of age or older and are legally capable of entering into a binding contract as per applicable law, including, in particular, the Indian Contract Act, 1872.

Xcellent services  advises its users that while accessing the web site, they must follow/abide by the related laws. We are not responsible for the possible consequences caused by your behavior during use of web site. Xcellent services  may, in its sole discretion, refuse the service to anyone at any time.

Xcellent services reserves the right to collect user data including name, contact information and other details to facilitate services or use of its platform to avail services. All information collected from the user are on a bonafide basis. User accounts bearing contact number and email IDs are created and owned by  Xcellent services . Any promotional discounts, offers and reward points accumulated can be revoked without prior notice in the event of suspicious account activity or malafide intent of the user.

In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. Xcellent services  reserves the full discretion to suspend a user's account in the above event and does not have the liability to share any account information whatsoever.

Xcellent services may change, modify, amend, or update this agreement from time to time without any prior notification to users and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the Services will signify your acceptance of the changed terms.

Service and Service Providers:

The following Terms & Conditions shall apply to customers utilizing the Services offered  by  Xcellent services :

  • Xcellent is a neutral platform enabling connections between users and service providers.
  • Although does perform background checks of service providers, Xcellent does not assume any responsibility for the accuracy or reliability of this information or any information on the Service.
  • Neither Xcellent services .com nor its affiliates or licensors is responsible for the conduct, whether online or offline, of any service provider of the service. Xcellent and its affiliates and licensors will not be liable for any claim, injury or damage arising in connection with your use of the service.
  • While the service providers have been verified and Xcellent services .com shall make the best of efforts to resolve a dispute, we would advise users to exhibit the best of their discretion to make a choice.
  • In case you have a dispute with one or more other service providers, you hereby release The Company/ Xcellent, its directors, officers, employees, executives and consultants from claims, demands and damages (actual and consequential) of every kind or nature. Website or company would have no liability for any loss or damage incurring to you due to any communications or dealings with any of the service seekers, service providers, or other users on the web site.
  • We are committed to making your experience on the Web Site a helpful one. If you are a service seeker, once you put in your requirement for the service provider, the website would inform the service providers qualified for that job. However, a service provider would apply for your job at his/her own discretion. Though we make a rigorous background check on service providers, we do not endorse or recommend services of any particular service provider.
  • You understand and agree that we make no warranties about the service seekers. While we would try our best to avoid any payment related issues, we cannot be held responsible for payments not being made by service seekers in any form, and we would not make any payments to service providers, in case service seekers fail to do so.
  • The service providers are executives of the company on contract, and the company is not an executive of the service providers.
  • The charges mentioned on the site are for services only and doesn’t include cost for replacements/parts or spare parts/warranties/guarantees/ consumables and other supplies, if required and hence Xcellent services Dotcom Pvt. Ltd. will not entertain any disputes arising in this matter.
  • The customer shall pay the service or labour cost, visit or transportation cost (if applicable), item cost (if applicable), convenience cost (if applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing the Local Services.
  • Any reimbursement expenses that are incurred by a  Xcellent services service provider in connection with the completion of a Service may, however, be paid in cash offline or through the Xcellent services .com Web / App Service.
  •  Xcellent services Seekers are obligated to pay for the services of the Service, unless specifically notified otherwise. Xcellent services seekers can also pay at the end of a completed Service transaction.
  • We include a feedback system wherein you can give feedback and rate the service provider. We take the feedback seriously and regular offenders will be banned from  Xcellent services . You agree to be fair, accurate and non disparaging while leaving comments, feedback, testimonials and reviews on or about the Website/App or the Services, You acknowledge that You transfer all rights in such Feedback to us and that we will be free to use the same as we may find appropriate.
  • The Service may be used for your personal, non-commercial use only; you may not use the Service in connection with any commercial endeavors whatsoever without the express prior written consent of Xcellent
  • As a customer, you share not misuse, soil or damage any of the devices (technical/non-technical) of the Service Provider. You shall not ask the Service Provider to break any government rules for any purpose. The Service Provider has the right to refuse such a request. Misusing the Service or the Software for unlawful purposes or for causing nuisance, annoyance or inconvenience is prohibited.
  • The customer agrees and acknowledges that the use of the Services offered by Company is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.
  • The Company makes no representation or warranty that the Services will meet the customer's requirements or will be uninterrupted, timely, secure, or error-free.
  • The Company shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of service offered by Company or due to the failure of Company to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Company or any person or any organization involved in the above mentioned systems.
  • The Company is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a Service Provider booking. The location based information will be used only to facilitate and improve the probability of locating a Service Provider for the Customer.
  • The Company shall not be liable for any conduct of the Servicemen. However, the Company encourages you to notify it of any complaints that you may have against any Serviceman that you may have hired using the Company's Services.
  • The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www. Xcellent on the date that Company may indicate that such addition, variation or amendment is to come into effect.
  • All the calls made to the Company's call centre are recorded by the Company for quality and training purposes.
  • The Company has the right to use the customer contact information for its own marketing purposes. The Company may send regular SMS updates to the mobile numbers registered with it.
  • The courts of Goa, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the Services offered by Company or the agreement or arrangement between Company and the Customer. The language of the arbitration shall be English.
Intellectual Property Rights

Xcellent services  Is the sole owner and lawful licensee of all the rights to the web site and its content. Web site content means its text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces, etc. The web site content incorporate trade secrets and intellectual property rights protected under the Indian laws. All title, ownership and intellectual property rights in the web site and its content shall remain with Xcellent services  . Users may not copy, download, use, modify, alter, sell, transfer, redesign, reconfigure, or retransmit anything from the Service without  Xcellent services express prior written consent.

The information contained in this web site is intended, solely to provide general information for personal use of the reader, who accepts full responsibility for its use. Xcellent services does not represent or endorse the accuracy or reliability of any information, or advertisements contained on, distributed through, or linked, downloaded or accessed from any of the Services contained on this web site, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.

We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this web site is provided with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the users. In no event shall Xcellent services  be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. Users of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.

Xcellent services  reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the website.

All related icons and logos are applied for trademarks or service marks of  Xcellent services Dot Com Pvt. Ltd. in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.


All content on this web site is the copyright of Xcellent services. Systematic retrieval of Xcellent services content to create or compile, directly or indirectly, a collection, compilation, database or directory, whether through robots, spiders, automatic devices or manual processes without written permission from Xcellent services  is prohibited.

In addition, use of the content for any purpose not expressly permitted in this Agreement is prohibited and may invite legal action. As a condition of your access to and use of Xcellent service’s  Services, you agree that you will not use the web site service to infringe the intellectual property rights of others in any way. Xcellent services reserves the right to terminate the account of a user/users upon any infringement of the rights of others in conjunction with use of the  Xcellent services , or if Xcellent services believes that user/users conduct is harmful to the interests of Xcellent services , its affiliates, service providers, investors, or other users, or for any other reason in Xcellent services sole discretion, with or without cause.

No Liability





You hereby agree to indemnify, defend, and hold harmless Xcellent services, its directors, investors, officers, employees, agents, licensors, attorneys, independent contractors, providers, subsidiaries, and affiliates from and against any and all claim, loss, expense or demand of liability, including attorneys' fees and costs incurred, arising from your use or inability to use the Services.

Rescheduling and Cancellation Policy

To avoid cancellation charges (10% of total order) please reschedule or cancel the order 24 hours before the scheduled time.

Cancellation Policy:
  • Your service request may be rescheduled or cancelled anytime online through Xcellent services platform (web/app)
  • The cancellation charges will be 10% of the total order value.
  • If service request is cancelled 24 hours before the scheduled service time, the cancellation charges will NOT be applicable. If the service is cancelled after this, customer is liable to pay the cancellation charges
  • If the order is booked within 24 hours of scheduled service appointment, then cancellation charges will be applicable anyways
  • If the service is cancelled from Xcellent services end, then the cancellation charges will NOT be applicable
  • Due to any unforeseen circumstances or internal reasons,  Xcellent services reserves the right to cancel any order at any point of time, and will not be liable to anyone for the same.
  • If the visit is cancelled by the service professional then customer is NOT liable to pay cancellation charges.
Terms and Conditions related to Cleaning service
  • Xcellent services tries to provide the best quality cleaning service according to industry standards but removal of stains is not 100% guaranteed.
  • For any additional request other than the Scope of Service, extra charges will be levied.
  • For any damage or loss of property, Xcellent services  is not liable for any claim.
  • Valuables to be kept safe before the professionals reach your doorstep; we are not liable if any valuables are lost.
  • For any report on damage or loss, contact Xcellent services within 24 hours.
  • Wardrobes, Cabinets, Storage areas will not be cleaned internally, but if need be, the customer should first empty the same.
  • We do not use corrosive liquids or acids for cleaning purposes.
  • Heavy objects will not be moved and cleaned, if needed the customer has to arrange for the same.
  • The professionals will not clean inaccessible and unsafe places.
  • Post cleaning inspection should be done by the customer in the presence of the professionals and no-rework would be guaranteed if post inspection is done by a third party. However, if there are any unsatisfactory complaints, please contact our customer care team within 24 hours of the service.
  • Cancellation charges of Rs. 100 or 10% of the total order value whichever is higher is applicable to jobs cancelled within 24 hours of the scheduled service time. To avoid any cancellation charges we request you to cancel or re-schedule the job 24 hours prior to the scheduled service time.
  • If the order is booked within 24 hours of scheduled service appointment, then cancellation charges will be applicable.
  • If the service is cancelled from our end, then the cancellation charges are NOT applicable.
  • Due to any unforeseen circumstances or internal reasons, Xcellent services  reserves the right to cancel the order at any point of time, and will not be liable for the same.
Terms and Conditions related to Pest Control service
  • All the chemicals used are Pest Control Association of India (PCAI) approved and are completely odorless, non messy and non smelly. All chemicals used are 100% safe and are not harmful to health.
  • Prior to the service please cover your food, utensils, toys, toothbrushes and other personal items.
  • It is advised to keep distance from the professionals while they mix and apply the chemicals.
  • Avoid direct contact with the chemicals, especially liquids that are still wet or if an obvious layer of insecticide powder remains.
  • It is advised to keep family members and pets away from the treated area for 4-6 hours or until the chemical have dried up.
  • After the pest-control is done, keep the doors and windows open to let fresh air pass through. This is very important for people with allergies.
  •  Xcellent services tries to provide the best quality pest-control service according to industry standards but removal of bugs is not 100% guaranteed. For complete eradication multiple services might be required.
  • We offer a Guarantee only in our Annual Maintainance Contract (AMC).
  • For any damage or loss of property, Xcellent services  is not liable for any claim.
  • Valuables to be kept safe before the professionals reach your doorstep; we are not liable if any valuables are lost.
  • For any report on damage or loss, contact Xcellent services within 24 hours.
  • Wardrobes, cabinets, storage areas to be emptied by the customer prior to the arrival of the professionals.
  • Customers are expected to help the professionals in moving heavy objects
  • Inaccessible and unsafe places will not be serviced by the professionals.
Terms and Conditions related to Appliance Repairs service
  • Minimum charges applicable (as listed on our website) if no service availed after inspection
  • The customer shall pay the service or labour cost, visit or inspection cost (if applicable), material cost (if applicable) and any fee or levy presently payable.
  • The customer shall ensure that he/she will not indulge in any of the following activities:
    • Misusing, soiling or damaging any of the devices (technical/non-technical) of the Serviceman.
    • Asking the Serviceman to break any government rules for any purpose. The Serviceman has the right to refuse such a request by the customer. The Serviceman also has the right to refuse such a work or leave such customer's house.
  • It is expressly made clear to you hereby that the Company does not own any service providers nor does it directly or indirectly employ any Servicemen. Servicemen are all supplied by third parties and the Company disclaims any and all liability in respect of the Servicemen and services provided alike.
  • Xcellent services is not liable for any damage or loss of property.
Public Areas

The Service may contain profiles, email systems, blogs, message boards, applications, job postings, chat areas, news groups, forums, communities and/or other message or communication facilities (“Public Areas”) that allow Users to communicate with other Users. You may only use such community areas to send and receive messages and material that are relevant and proper to the applicable forum. Without limitation, you may not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others.
  • Impersonate another person or allow any other person or entity to use your identification to post or view comments.
  • Use the Service for any purpose which is in violation of local, state, national, or international laws.
  • Publish, post, upload, distribute or disseminate any profane, defamatory, infringing, obscene or unlawful topic, name, material or information.
  • Upload files that contain software or other material that violates the intellectual property rights or rights of privacy of any third party.
  • Upload content that is offensive and/or harmful, including, but not limited to, content that advocates, endorses, condones or promotes racism, bigotry, hatred or physical harm of any kind against any individual or group of individuals.
  • Advertise or offer to sell any goods or services for any commercial purpose on the Service which are not relevant to the services offered on the Service.
  • Conduct or forward surveys, contests, pyramid schemes, or chain letters.
  • Upload files that contain viruses, Trojan horses, corrupted files, or any other similar software that may damage the operation of another's computer.
  • Post the same note repeatedly referred to as 'spamming'. Spamming is strictly prohibited.
  • Download any file posted by another User that a User knows, or reasonably should know, cannot be legally distributed through the Service.
  • Restrict or inhibit any other User from using and enjoying the Public Areas.
  • Imply or state that any statements you make are endorsed by Xcellent services  , without the prior written consent of Xcellent services .
  • Use a robot, spider, manual and/or automatic processes or devices to data-mine, data- crawl, scrape or index Xcellent services  in any manner.
  • Hack or interfere with, its servers or any connected networks.
  • Adapt, alter, license, sublicense or translate for your own personal or commercial use.
  • Remove or alter, visually or otherwise, any copyrights, trademarks or proprietary marks and rights owned by Xcellent services .com.
  • Upload content that provides materials or access to materials that exploit people under the age of 18 in an abusive, violent or sexual manner.

Do note that all submissions made to Public Areas will be public, and Xcellent will not be responsible for the action of other Users with respect to any information or materials posted in Public Areas.

User Content Permission to use:

In case you submit any content on the website (included but not limited to photographs and text) you grant us permission to use, reproduce, display, distribute and promote such content in any form, and media. However, as mentioned in the Privacy Policy, your personal details would not be made available in public domain without your prior permission. However, you shall be solely responsible if any content, material, photographs or text is found to be defamatory or derogative or pornographic or violent or hurting the religious or cultural or social or political sentiment, the consequences whereof shall be to your cost and detrimental.

Content Restrictions:

You are solely responsible for any content that you submit or post on Xcellent services .com. You may not post or submit any content that is defamatory, sexually explicit, derogatory to any caste. If the post(s) do not bide with these guidelines, it would be removed from the website. The company reserves the right to bar you from using the Website or take legal action against you.

No Obligation to Post Content:

We are under no obligation to post any content from you or anyone else on the website. In case we find content posted by you in any way objectionable, not abiding by our Terms of use, or inadequate for some other reason, we reserve the right to delete it from our website and bar you from the use of our website.Copyright Xcellent is protected by copyright, trademark, patent, IPR and other laws of the sovereign republic of India. You are not permitted to infringe on our copyright in any format, inclusive but not limited to use of our logo, domain name or content. Your feedback and suggestions would be unconditionally used by us at our own discretion without any kind of compulsions or commitments. Calling our helpline allows us to contact you through calls and text messages. Xcellent services  is authorized to update customers, who have registered or called up the helpline, about offers and new services through email and SMS.

Links to Third Party Sites

Links (such as hyperlinks) from to other sites on the Web do not constitute as the endorsement by Xcellent services  of those sites or their content. Such links are provided as an information service, for reference and convenience only. Xcellent services does not control any such sites and is not responsible for their content.

Xcellent services may allow user/users access to content, products or Services offered by third parties through hyper links (in the form of word link, banners, channels or otherwise) to such Third Party's web site. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites.  believes that user/users acknowledge that Xcellent services has no control over such third party's site, does Xcellent services not monitor such sites, and Xcellent services shall not be responsible or liable to anyone for such third party site, or any content, products or Services made available on such a site. You hereby agree to hold Xcellent services harmless from any liability that may result from the use of links that may appear on the Service.


Most content and some of the features on the web site are made available to visitors free of charge. However, Xcellent services reserves the right to terminate access to certain areas or features of the web site at any time for any reason, with or without notice. Xcellent services also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice/explanation in order to protect the interests of Xcellent services and/or other visitors to the web site. Xcellent services reserves the right to limit, deny or create different access to the web site and its features with respect to different user/users, or to change any of the features or introduce new features, promotions, offers without prior notice.

Xcellent services may terminate or suspend your right to use the Service if you breach any term of this Agreement or any policy of Xcellent services posted on the Service from time to time, or if Xcellent services otherwise finds that you have engaged in inappropriate and/or offensive behavior. If Xcellent services terminates or suspends your right to use the Service for any of these reasons, you will not be entitled to any refund of unused balance in your account. In addition to terminating or suspending your account, Xcellent services reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

Xcellent services may terminate or suspend your right to use the Service at anytime for any or no reason by providing you with written or email notice of such termination, and termination will be effective immediately upon delivery of such notice. Even after your right to use the Service is terminated or suspended, this Agreement will remain enforceable against you.

Gift Cards The following Terms & Conditions shall apply to customers buying Gift Cards on www. Xcellent
  • Gift Cards cannot be transferred for value or redeemed for cash.
  • Partial redemption is NOT allowed.
  • The e-card cannot be clubbed with any other offer/coupon code.
  • Xcellent services Dot Com Private Limited (“Xcellent services”) is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.
  • Xcellent services reserves the right to change these terms & conditions at any time without prior notice.
  • Validity: 6 months